Main Congress Program

Afternoon

13:00 – 17:10

Day 1

Dress Code: Jeans with t-shirt, button-down shirt, or top

Location: Clontarf Castle
Room: The Great Hall

This day focusses on customers and business partners. While it is clear that the industry must change by adapting, for instance, to the new ways of communication, it proves to be difficult to do so. Delegates will understand in which ways and how consumer behaviour has changed, what customers expect from businesses, and how they want to connect. On top of this, Angela Peacock will demonstrate why it is so difficult to transform because expectations and unconscious bias stand in the way of exploring opportunities and finding unorthodox solutions to existing problems.

13:00 – 14:00

Welcome Lunch & Registration

14:00 – 14:10

Welcome (RIAD President)

14:10 – 14:30

Introduction into the program & housekeeping (moderator)

14:30 – 15:30

Consumer behaviour – Businesses’ challenge

Kristian Myrseth, Associate Professor in Behavioral Science and Marketing, Trinity College Dublin

15:30 – 17:00

Unconscious bias

Angela Peacock, Global Thought-Leader in Diversity and Inclusion, Chair and founding partner , The People Development Team

17:00 – 17:10

Conclusions of the day

Evening

18:00 – 22:00

Networking Cocktail & Dinner

Evening dress code: the same as during the day, i.e. jeans with t-shirt, button-down shirt, or top

18:00 - 19:00 - Networking Cocktail at the Indigo Lounge of Clontarf Castle Hotel
A coach will transfer delegates and accompanying partners to the dinner venue

19:30 – 22:00 - Networking Dinner at ‘Café en Seine’, 40 Dawson Street, Dublin 2
A coach will take delegates and accompanying partners back to the hotel

Morning

09:00 – 16:45

Day 2

Dress code: Business attire

Room: The Great Hall

The congress addresses the main disruptions for insurers and shows what true changes imply in regard of fears and opportunities. Delegates discuss in three separate working groups the key areas which business must tackle if they seriously want to remain relevant. Where do we have to start and what do we need to change to make people choose legal protection insurers as their partners?

09:00 – 09:10

Greeting of delegates

09:10 – 10:00

InsurTech – Reshaping insurance today/ What is the disruption?

Opportunities await: How InsurTech is reshaping insurance
Dr. Gero Matouschek, Partner Strategy&, PwC

10:00 – 11:00

Panel discussion: What is the first step for changing Legal Protection Insurance?

Dr. Gero Matouschek, Partner Strategy&, PwC
Rob Vromen, CEO, Euromex nv
Insurance Broker Representative (n.n.)
Consumer Representative (n.n.)

11:00 – 11:30

Coffee break

11:30 – 12:30

3 simultaneous Workshops which address the 3 main areas where legal protection insurers need to change:

Workshop 1: Culture within your company – Does the internal DNA allow changes?

Workshop 2: Communication/ connection with customers

Workshop 3: Insurers’ value proposition to customers – Do legal protection insurer offer what their customers want?

Afternoon

12:30 – 14:00

Lunch

14:00 – 15:00

Panel discussion with Workshop Chairpersons

15:00 – 15:45

Change - Opportunity or failure?

15:45 – 16:15

Highlights and roundup of the congress

Adrienne O'Sullivan, CEO - Ireland, DAS

16:15 – 16:30

Final remarks & closing (RIAD President)

Evening

19:00 – 22:30

Gala Dinner at Clontarf Castle

Dress code: Formal (ladies: cocktail dress, little black dress, or elegant pant suit, gentlemen: dark suit with tie or tuxedo)