Agenda

Morning

08:30 – 09:10

Welcome Coffee and Registration

09:10 – 09:20

Welcome and Introduction:

Frederik Palm, Board Member, EMOTA

09:20 – 10:05

Keynote Session

Kamila Kloc, Deputy Head of Cabinet, Vice-President Ansip, European Commission
Anneleen Van Bossuyt, MEP and Chair of the IMCO Committee, European Parliament
David Josephs, Head of Europe Merchant and Acquirer Product Delivery, Visa

10:05 – 11:20

Session 1 - From desktop to handheld: consumer driven changes to the ecommerce sector

With customer expectations and demands for seamless shopping experiences continuously getting higher in an increasingly complex and competitive online retail market, the role that internet platforms and devices play in a retailer’s multi-channel shopping strategy has never been more crucial for the ecommerce sector. This session will look at how customers are driving changes to the ecommerce sector and at the role of online platforms.

How are ecommerce players, ranging from SMEs to the large multinationals, reacting to evolving consumer needs as well and how is the industry attempting to shape these needs? How can the policy approach both respond to consumer needs and does not prevent European industry players from maximizing the opportunities offered by the digital economy but, instead, encourage the future development of e-commerce?
Ségolène Martin, Founder and CEO, Kantify
Mirjana Perkovic, Founder and CEO, LookStyler
Pierre Halleux, E-Commerce Manager, Nestlé
Werner Stengg, Head of Unit, E-commerce and Platforms, DG CONNECT, European Commission

11:20 – 11:35

Morning Coffee Break

11:35 – 12:35

A Focus on… innovative techs re-shaping the multi-channel shopping experience

To what extent do innovative tech such as, IoT, VR/AR, AI, voice-activation, app-commerce and the sharing economy allow retailers to engage better with customer and improve the purchasing experience? Innovative ecommerce businesses share their experiences of emerging tech trends shaping consumer experiences.

11:35 – 11:50

Tech Talk: Internet of Things and the connected store – an essential part of a multichannel strategy

Roland Grassberger, CEO, Grassfish Marketing Technologies

11:50 – 12:05

Tech Talk: Making smarter merchandising decisions and delivering personalized experiences with Artificial Intelligence

Koen Verstrepen, CEO and Co-Founder, Froomle

12:05 – 12:20

Tech Talk: Recreating the personalized experience of shopping instore online with VR&A

Jean-François Chianetta, Co-Founder and CEO, Augment

12:20 – 12:35

Tech Talk: Improving shoppers experience and loyalty through appcommerce

Michael Langguth, Co-founder and COO, Poq

Afternoon

12:35 – 13:30

Networking Lunch

13:30 – 13:45

Thinking Point - 'The State of Ecommerce in the World'

Cécile Barayre, Economic Affairs Officer, ICT Policy Section, Science, Technology and ICT Branch, Division on Technology and Logistics , UNCTAD

13:45 – 15:00

Making online payments solutions fit for the future of the digital economy

Safe, innovative and user-friendly online payment systems are vital elements to the full realisation of ecommerce’s potential in Europe.

Building trust and confidence, supporting new commercial opportunities and business models, offering greater consumer choice as well as ensuring interoperability between payment systems in different Member States are essentials issues to foster cross-border ecommerce, and, ultimately to the successful completion of the Digital Single Market. How is the payments eco-system developing and what does this mean for all stakeholders involved in the e-commerce sector (retailers, tech companies, banks) operating in an increasingly innovative and competitive cross- border payments landscape? To what extent is regulation keeping up with technological developments and the rapidly changing payment landscape?
Alastair Johnson, Founder & CEO, Nuggets
Etienne Goosse, Director General, European Payments Council
Vaida Alisauskaite, Founder & CEO, Webmobix and Reactive Bills
Andrian Galkin, CCO and Co-Founder, Storiqa
Wouter Baljon, Director - Head of Digital and Technology, Kreab

15:00 – 15:15

Afternoon Coffee Break

15:15 – 16:45

Realising Ecommerce’s potential through innovative logistics, supply chain Management and delivery solutions

Making cross-border parcel delivery more affordable and efficient is an important condition for the smooth running of the European ecommerce market and a key driver for the success and growth of European online merchants, including SMEs. How logistics and parcel delivery companies react to the fast-evolving e-commerce landscape with increasingly high demands from consumers for convenient and affordable delivery is a crucial condition to their success. This session will discuss the importance for the delivery sector to remain fit for the future of retail and for the policy-making world to keep up with it.
Mark Harrison, Head of Markets, IPC
Alexandra Ben Samoun, Deputy Director of European and Trade Affairs, DPD Group
Lorenzo Calcagni, COO, FLOWERBX
Sebastian Steinhauser, CEO and Founder, Parcelly
Jack Hamande, Chairman, ERGP