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A PDF version of the congress programme can be found here.


If you are interested in speaking opportunities, please contact Antje Fedderke at / +32 (0)2 732 36 28.


Thursday 8 October, 2015


18:30 – 22:30

Congress Opening Reception

Location: Théatre du Vaudeville, Galerie de la Reine 13, 1000 Brussels
(In the historic centre of Brussels next to the Grand Place)
A map of the venue can be found here

19:00 – 19:10

Welcome Remarks

19:10 – 19:30

Keynote Address

Stefan Krawczyk, Associate General Counsel & Head Government Relations International, eBay

Friday 9 October, 2015


09:15 – 16:50

Conference Day

Location: Crowne Plaza Brussels Le Palace, 3 rue Gineste, B – 1210 Brussels

Moderator: Detlef Fechtner, EU Correspondent, Börsen-Zeitung

09:15 – 09:45

Registration of delegates

09:45 – 09:55

Welcome Remarks

Philippe Rambaud, President, RIAD

09:55 – 10:10

Keynote Address

Despina Spanou, Director for Consumers, DG Justice and Consumers, European Commission

10:10 – 10:25

Interview & Questions

Despina Spanou interviewed by Detlef Fechtner

10:25 – 11:05

Keynote Presentation

ODR – Its legal, philosophical, ethical, and practical repercussions seen from a legal perspective

Pablo Cortés, Senior Lecturer, University of Leicester

11:05 – 11:30

Coffee Break

11:30 – 12:30

A practical example of ODR

Delegates will have the opportunity to experience online dispute settlement

Zbynek Loebl, Founder and CEO, Youstice


12:30 – 14:00

Lunch Break

14:00 – 15:00

Interactive Discussion / Q&A

Delegates will respond to and ask important questions regarding ODR

15:00 – 15:30

Coffee Break

15:30 – 16:30

Panel Discussion: Getting (it) right online – Legal protection in the future

Pablo Cortés, Senior Lecturer, University of Leicester
Grégory Jemine, Generation Y, University of Liège
Karin Kuchelmeister, Project Officer, Stiftung Warentest
Pat Monks, Affiliate of the American Bar Association; Past President, 2014, Group Legal Service Association
Graham Ross, Mediator and Consultant in Technology and Dispute Resolution, Modria
Marnik Vanhaverbeke, CEO, Legal Assistance & Recovery Belgium (LAR)

16:30 – 16:50

Why is ODR important for legal protection insurers?

Philippe Rambaud, President, RIAD


19:00 – 23:00

Gala Dinner

Location: Aux Armes de Bruxelles, 13 rue des Bouchers, 1000 Brussels
A map of the venue can be found here

We would like to welcome all participants and their accompanying partners to attend the evening dinner. To view the cost of attendance for this, please visit the link here

Prezi Presentation - ODR



Thu 8 October, 2015 09.00 to
Fri 9 October, 2015 17.30




Crowne Plaza Le Palace

Rue Gineste 3,
1210 Bruxelles

Google location map



RIAD Congress 2015 Agenda



RIAD 2015