Thursday 2 December, 2010


08:15 – 08:45

Registration and Coffee

08:45 – 08:50

Welcome and Introduction

James Waterworth , Director, EU Representative Office, Nokia

08:50 – 10:00

Keynote Presentations

Vincent Van Quickenborne , Minister of Economy and Reform, Belgium
Niklas Savander , Executive Vice President, Markets, Nokia

10:00 – 11:30

Session 1: E-Commerce - Opportunity in Europe and Beyond

This opening session will analyse e-Commerce from a strategic perspective. Is e-Commerce facilitating greater choice and information to consumers? What gaps exist and what policy options are available to help overcome them? Where do the growth opportunities lie for European businesses online and how can e-Commerce support the development of a true single market?

Moderated by: Hans Martens , Chief Executive, European Policy Centre
Jean Bergevin , Head of Unit, DG MARKT E2, European Commission
Thomas Baldry , Senior Vice President Global Mail Germany, Deutsche Post DHL
Stefan Krawczyk , Senior Director and Counsel Government Relations, eBay Europe
Caroline Curneen , PR and Marketing Manager, European Consumer Centre Ireland
Martin Thelle , Partner, Copenhagen Economics

11:30 – 11:50

Coffee Break

11:50 – 12:55

Session 2: E-Commerce in Europe - 1 global site or 27 national sites?

The growth of online sales in Europe has brought about the necessary re-assessment of related policy. Practically speaking, businesses and consumers buying and selling online face numerous hurdles that are distinct to this trading environment. This session will address some of the most pertinent issues confronting e-traders and their customers, such as the cultural, social, legal, technical and infrastructure-related dimensions. How can e-commerce in Europe be best facilitated and how do the major players intend to address these issues. How should complaints for instance be handled given such a broad multi-cultural consumer base and what are the practical issues for the logistics sector.

Moderated by: Alfred Köbe , Chairman, Postal User Group (PUG)
Laurent Le Moal , Senior Director, Head of Strategy and Business Development, PayPal Europe
Andrew Cecil , Director Public Policy, Amazon EU
Kamil Kiljanski , Head of Unit - postal services, European Commission
Ulric Jerome , Executive Director ,
Luc De Munck , Managing Director International Parcels & E-Commerce, bpost
Andreas Schwab , Member, European Parliament


12:55 – 13:05

E-Commerce Awards

The President's of EMOTA and EDiMA will jointly hand out an E-Commerce Award to the most significant contributor this year across the European political arena to the European E-Commerce sector. The award is an acknowledgment of his/her efforts towards promoting and boosting the e-commerce industry across the European internal market.

13:05 – 14:20


14:20 – 14:30

Afternoon Introduction

Gunnar Ryman , CEO, Halens

14:30 – 15:05

Afternoon Keynote Presentations

Lorena Boix Alonso , Deputy Head of Cabinet Commissioner Kroes, European Commission
Meglena Kuneva , Political Adviser to EU Transport Commissioner Siim Kallas, Chair, Board of Directors, European Policy Centre

15:05 – 16:15

Session 3: Consumer Confidence and Trust: Consumer online safety

This session will focus on the key issue of consumer confidence in the online market place and seek to analyse how European businesses and policy-makers are seeking to address the apparent lack of such confidence. What practical schemes are in place to prop-up and improve the lack of trust in the online market place felt by many hesitant consumers’? What policy options are available and are there additional areas where the EU should be focussing its attention? Will the European Parliament’s report into the internal market for e-Commerce be a driver for progress and what concretely should be the next steps? What are the payment service providers and software businesses doing to ensure consumer confidence?

Moderated by: David Mair , Head of Unit - Consumer Markets, European Commission
Piet Mallekoote , CEO, Currence Ideal
Susanne Czech , Secretary General, EMOTA
Jean-Marc Noel , Managing Director, Trusted Shops
Cornelia Kutterer , Senior Manager - EU Regulatory Policy Corporate Affairs, LCA, Microsoft
Bob Schmitz , EU Counsel, Union Luxembourgeoise des Consommateurs (ULC)

16:15 – 16:30

Coffee Break

16:30 – 17:45

Session 4: Digital content and services: benefits of a European Digital Single Market

European Commission acknowledges the significant benefits that a more integrated online internal market for goods and services would bring to Europe’s consumers. Indeed the achievement of a Digital Single Market through the measures set down in the Commission’s own Digital Agenda is a cornerstone of the goals of the Barroso II Commission. This session will focus on the key issue of how the achievement of a Digital Single Market will enhance consumer confidence in the online environment and look at both marketplace and policy solutions to achieving a true single market for online consumers. Will policy drive us to a Digital Single Market or will business overcome existing barriers to reach their consumers?

Moderated by: James Roper , Chief Executive/ Chairman, IMRG: the e-retail industry association/ IMRWorld: global e-business intelligence
Tilman Lueder , Head of Unit D1 (Copyright) DG Internal Market, European Commission
Kostas Rossoglou , Legal Officer, BEUC
Stephanie Fougou , General Council New Strategic Partnerships Activities, Orange - France Telecom
Jane Dyball , Senior Vice-President of International Legal & Business Affairs, Warner/Chappell Music Ltd
Yoram Elkaim , Head of Legal for Southern Europe, Google

17:30 – 19:00

Conference Closing Comments

The European E-Commerce Awards will recognise the most significant contributor this year across the European political Arena to the European E-Commerce sector. The award is an acknowledgment of his/her efforts towards promoting and boosting the e-commerce industry across the European internal market.

Dieter Junghans , EMOTA President, and CEO Pro-Idee & Co.KG