Thursday 11 May, 2017


08:45 – 09:20

Welcome Coffee and Registration

Refreshments kindly sponsored by

09:20 – 09:30

Welcome and Introduction

Jörgen Bödmar , President, EMOTA

09:30 – 10:00

Keynote Speeches

Vera Jourová , Commissioner for Justice, Consumers and Gender Equality, European Commission
Claire Bury , Deputy Director General, DG CONNECT, European Commission
Moderator: Paul Adamson , Chiarman, Forum Europe

10:00 – 11:20

Platforms: How is data innovation shaping the future of ecommerce?

This session will discuss fundamental considerations for the future of e-commerce platforms and the e-retail sector.

As digital innovation will continue to play a crucial role for the future of ecommerce, how can it be ensured that the policy landscape supporting European ecommerce businesses, including SMEs, remains consistent with emerging digital trends?

- To what extent is the development of data-driven ecommerce solutions, new business models and innovative Internet platforms supported in Europe?

- With new digital technologies facilitating users’ online experiences, how can ecommerce platforms meet the demands of increasingly tech-savvy consumers who shop through multiple channels? How are the Internet of Things, Artificial Intelligence and Virtual Reality changing customer experiences from product personalisation offers to virtual shopping experiences through innovative platforms? As it is expected that connected machines and objects will commonly be making purchases on our behalf, how will consumer behaviour change towards shopping? What new devices and platforms will be available to retailers and shoppers in this context?

- Are the privacy implications of technological developments such as m-commerce, data localisation, predictive analysis and behavioural advertising appropriately addressed to encourage innovation?

- How are internet platforms, retailers and brands working together on issues related to selective distribution, IPR enforcement, legality of the content and products distributed on online marketplaces, or the safety of their services?

- Have issues related to territorial restrictions towards access of goods and services including discriminatory offers based on a consumer’s location and the full portability of legally acquired digital content been appropriately addressed in Europe?
Cynthia Sanfilippo , Director Public Affairs Europe, L’Oréal
Martin Strba , COO and Eshop Director,
Ziv Baida , BeNeLux Leader: Government, Trade and Emerging Technologies, Dun & Bradstreet
Werner Stengg , Head of Unit, E-commerce and Platforms, DG CONNECT, European Commission

Moderator: Alea Fairchild , Research Fellow, The Constantia Institute

11:20 – 11:40

Coffee Break

Refreshments kindly sponsored by

11:40 – 13:00

The payments landscape: innovation and opportunities

Innovations in digital payment technologies are making cross-border online payment faster, safer and cheaper and supporting the development of new business models that offer consumers new and convenient ways of paying for products and services.

- What are the latest developments in the digital payment industry and what positive impacts do these have on the ecommerce sector? Does PSD2, expected to be finalized in 2017, adequately address all issues related to cross-border payments? What more needs to be done?

- To what extent will regulation related to the ecommerce industry keep up with the ever-changing payment landscape? What regulatory and technical challenges do new payment methods represent for competition in the sector? What is being done to ensure the secure processing of online payments and the combating of fraud, which are vital to boost consumer confidence in e-commerce, particularly cross-border?

- To what extent are technological developments such as virtual currencies and FinTech disrupting the payment space?
Karine Themejian , Principal market infrastructure expert, Market Integration Division, DG Market Infrastructure and Payments, European Central Bank
Michael Lemberger , Senior Vice President, Product Solutions Europe, VISA
Alexander Weisz , Associate Partner, Quantoz

Moderator: Maurits Bruggink , Secretary General, EMOTA


13:00 – 14:00


14:00 – 15:30

Parcels: Towards a more efficient and innovative cross-border delivery

Supporting efficient, innovative logistical operations and making cross-border parcel delivery more affordable and sustainable are regarded as vital actions to boost online trade in Europe and will be key to the completion of the Digital Single market.

How does the logistic and postal sector identify and react to the end-customer’s expectations in terms of parcel delivery?

What are the key technological innovations and new business models in the area of logistics and parcel delivery shaping the future of ecommerce? What opportunities do these emerging trends represent for logistics providers, retailers and consumers? How will the Internet of Things, automation and robotics across logistical operations impact warehousing efficiency and the design of the supply chain? What new solutions have emerged with regards to the last mile delivery?

To what extent does the European Commission’s proposals on cross-border parcel delivery support industry players, including SMEs, who are set to expand their activities to other markets and how is competition assessed in cross-border parcel markets?
Luke Lloyd , Market Research Manager, International Post Corporation
Lucy Anderson , MEP, European Parliament
Olivier Tsalpatouros , VP European Affairs, DPDgroup
David Vuylsteke , CEO, PiggyBee
Jean-Paul Forceville , Chairman, PostEurop

Moderator: Scott Marcus , Independent consultant – Author, Bruegel

15:30 – 16:00

Closing keynote presentation

Future jobs and entrepreneurship opportunities in the European E-Commerce Sector Irmfried Schwimann , Deputy Director General, DG GROW, European Commission