return to Forum Europe website

Thank you very much to everyone who participated at the event!

On the 8th of December, Forum Europe in partnership with Amway brought together key decision-makers and opinion formers to take stock of the Consumer Rights Directive proposal and debate where if possible progress can be made. The event featured senior and influential stakeholders who are playing a key role in the development of the directive and the debate came at a crucial point after the council meeting of the 3rd December.


Download the Conference Report here



The Internal Market is still far from a reality for Europe’s consumers and small businesses. The number of cross-border transactions in percentage terms remains very low. Whilst language, familiarity and culture play a role in stunting this growth, one major area is the lack of trust and confidence in Member States’ consumer protection laws.


Both consumers and small businesses are discouraged from trading cross-border when confronted by 27 different sets of consumer protection rules. These deny businesses access to the pan-European market, and consumers access to a wider choice of goods and services. Importantly, the EU is denied a much needed motor of economic growth. In response the European Commission published in October 2008 a proposal to revise existing rules and tackle the problem head on.

Amidst much controversy a debate on the proposal has been raging between national governments, consumer groups, businesses and European and national Parliamentarians. Despite this, a year after publication, the proposal is far from ready for adoption.


This half day conference will bring together key stakeholders from around Europe for a frank and open debate, aimed at finding common ground in order to progress the directive in a positive direction.



Tuesday 8 December, 2009
08.30 to 12.15




Sofitel Europe

Place Jourdan 1

Tel: +32 2 2355100

Google location map



Download the Conference Report here



Consumer Rights Directive