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Please find the outline of the conference programme below. If you are interested in speaking opportunities, please contact Joe Rossiter at or on +44 (0) 2920 783 078.


Thursday 8 March, 2018


08:30 – 09:20

Welcome Coffee and Registration

09:20 – 09:30

Welcome and Introduction:

09:30 – 10:10

Keynote Session

10:00 – 11:15

Session 1 - From desktop to handheld: consumer driven changes to the ecommerce sector

With customer expectations and demands for seamless shopping experiences continuously getting higher in an increasingly complex and competitive online retail market, the role that internet platforms and devices play in a retailer’s multi-channel shopping strategy has never been more crucial for the ecommerce sector.

This session will look at how customers are driving changes to the ecommerce sector and at the role of online platforms. It will discuss how ecommerce players, ranging from SMEs to the large multinationals, is reacting to evolving consumer needs as well as how the industry is attempting to shape them.

11:15 – 11:30

Morning Coffee Break

11:30 – 12:30

A Focus on… innovative techs re-shaping the multi-channel shopping experience

To what extent do innovative tech such as, IoT, VR/AR, AI, voice-activation, app-commerce and the sharing economy allow retailers to engage better with customer and improve the purchasing experience? Innovative ecommerce businesses share their experiences of emerging tech trends shaping consumer experiences.

11:30 – 11:45

Tech Talk: Internet of Things and the connected store – an essential part of a multichannel strategy

11:45 – 12:00

Tech Talk: Making smarter merchandising decisions and delivering personalized experiences with Artificial Intelligence

12:00 – 12:15

Tech Talk: Recreating the personalized experience of shopping instore online with VR&A

12:15 – 12:30

Tech Talk: Improving shoppers experience and loyalty through appcommerce


12:30 – 13:30

Networking Lunch

13:30 – 14:45

Making online payments solutions fit for the future of the digital economy

Safe, innovative and user-friendly online payment systems are vital elements to the full realisation of ecommerce’s potential in Europe.

Building trust and confidence, supporting new commercial opportunities and business models, offering greater consumer choice as well as ensuring interoperability between payment systems in different Member States are essentials issues to foster cross-border ecommerce. How is the payments eco-system developing and what does this mean for all stakeholders involved in the e-commerce sector (retailers, tech companies, banks) operating in an increasingly innovative and competitive cross- border payments landscape?

14:45 – 15:00

Afternoon Coffee Break

15:00 – 16:00

Realising Ecommerce’s potential through innovative logistics, supply chain Management and delivery solutions

Making cross-border parcel delivery more affordable and efficient is an important condition for the smooth running of the European ecommerce market and a key driver for the success and growth of European online merchants, including SMEs. How logistics and parcel delivery companies react to the fast-evolving e-commerce landscape with increasingly high demands from consumers for convenient and affordable delivery is a crucial condition to their success. This session will discuss the importance for the delivery sector to remain fit for the future of retail.

15:00 – 16:00

Panel Discussion

16:00 – 16:45

A focus on … fast paced and fresh delivery

What advances are imminently anticipated which substantially reduce delivery times for consumers? What should all stakeholders do today in preparation for these solutions becoming realistic delivery experiences? What opportunities do these provide to businesses and consumers?

16:00 – 16:15

Fresh delivery

16:15 – 16:30

Robots and/or Self-driving cars

16:30 – 16:45

Sharing economy / crowd-delivery

16:45 – 17:00

Drop off points / lockers

17:00 – 17:15

Conference Close



Thursday 8 March, 2018
08.30 to 17.00




The Hotel

Boulevard de Waterloo 38, 1000 Brussels, Belgium

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